The reason there's always more work to do + 2 "management" considerations

Entropy is a useful mental model for understanding why there's always more work to do.

An abandoned, deteriorating hospital
Image created with DALL-E

The built world, the things we create at work—conceptual, digital, physical, or otherwise—always break down. That break down is called entropy, the process of systems losing order and falling apart, and it's the reason there's always more work to be done.

Entropy happens to everything: sand castles, abandoned buildings, a large language model, software, relationships, your team meeting, a project that won't seem to launch, heck even the despised status quo.

It's our effort—our work—that in many instances pushes back and overcomes entropy to maintain order. Order, in this instance, being that a thing (again conceptual, digital, physical, or otherwise) continues to operate as intended/adapted.

Yet entropy never stops. The rate of decline in a system never decreases. And the effort required to overcome entropy must at least match the system's rate of decline in order to remain stable.

In other words, every natural system in your organization (of which there are many) requires management, in the broadest definition of the term, to sustain. Once more, that's the work we do every day.

So the consideration should be: Is this (new program, existing process, etc.) a good use of the limited management resources any of us have available (time, energy, motivation, etc.)?

And for those in positions that create work for others to do: Will this be considered valuable compared to the effort required to manage it?

Worthy Work is a work design studio for healthcare pros to help you design work worthy of your care.

Right now is the most professionally engaging time ever to work in healthcare delivery. So why doesn't it feel that way?

Healthcare changed. The whole world, too. But how we work mostly hasn't.

And that means how "we" conceptualize, organize, manage, and ultimately do our work is a mismatch for the environment it's happening in.

This mismatch is creating the job suck we're all too familiar with—that creeping to complete feeling of job dissatisfaction caused by any number of "how work works" factors, from minor annoyances  to major aggravations toward total burnout.

Hi, I'm Drew Weilage, and I work in healthcare, too. I got into healthcare to be part of the change. And fifteen-plus years into a career dedicated to transformation, I've learned that to change healthcare for everyone (i.e., patients, clinicians, and employees), we must change how we work first.